Vrixo
Frequently Asked Questions
Find quick answers to the most common questions about shopping on Vrixo.
How do I place an order on Vrixo?
Browse our categories, add items to your cart, and proceed to checkout. You can place an order as a guest or log into your account for faster checkout.
What payment methods does Vrixo accept?
We accept Cash on Delivery (COD), credit/debit cards, UPI, net banking, and other options through our secure Razorpay payment gateway.
Is Cash on Delivery (COD) available?
Yes, COD is available for eligible locations. You can select it at checkout and pay cash when your order is delivered.
How long does delivery take?
Delivery time depends on your location and product availability. We aim to process orders within 4-5 Days and provide tracking information once shipped.
What is the return and refund policy?
We accept returns and process refunds as per our Refund/Return Policy. Please review the policy on our website for full details on eligibility, timelines, and process.
How long does a refund take?
Once a return is approved, refunds are processed within 5–7 business days. The amount will be credited to your original payment method or bank account.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible. Contact our support team for assistance.
How do I track my order?
After your order is shipped, we send tracking details via email or SMS. You can also check your order status by logging into your Vrixo account.
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account gives you access to order history, faster checkout, and easier order tracking.
How can I contact Vrixo support?
You can reach us through the Contact Us page on our website, or email us at support@vrixo.in. We usually respond within 24–48 hours.
Does Vrixo have a physical store?
Vrixo is currently an online-only brand. We do not have a physical retail store at this time.
Are the products on Vrixo authentic and original?
Yes, we source products from trusted suppliers and ensure quality checks. If you receive a damaged or incorrect item, please contact support immediately.
What should I do if I receive a damaged or wrong product?
Contact our support team within 48 hours of delivery with your order number and photos. We will assist you with a replacement or refund.
Is my payment information secure?
Yes, all payments on Vrixo are processed through Razorpay, a secure and PCI-compliant payment gateway. We do not store your card or bank details on our servers.
Does Vrixo ship internationally?
Currently, Vrixo ships within India. International shipping is not available at this time.